Refund and Cancellation Policy

This policy applies to all High Ticket Coaching subscriptions and Low Ticket SaaS plans purchased through talkfrenchcanada.co.

1. Reporting Window for Missed or Unsatisfactory Sessions

If a scheduled coaching session is missed, cancelled by your tutor, or you believe it was not delivered satisfactorily, you must report it to support@talkfrenchcanada.co within 7 calendar days of the scheduled session date to be eligible for any remedy under this policy.

Reports made after this 7-day window will not be eligible for a make-up session, credit, or refund of any kind, regardless of the reason for the delay. We encourage you to report issues as soon as they happen.

2. Remedy for Timely-Reported Missed Sessions

If you report a missed or tutor-cancelled session within the 7-day window, TFC’s remedy is a rescheduled make-up session with your tutor (or another available tutor), arranged within a reasonable timeframe. This is the default and sole remedy for individual missed sessions within an active billing cycle — see Section 4 for cash/credit refunds, which are handled separately.

3. No Partial Refunds

TFC does not issue partial refunds or partial credits of any kind — cash or credit — for a billing cycle in which any session was delivered or rescheduled. If you received at least one session (original or made up) during a billing cycle, that cycle is not eligible for any refund, regardless of how many other sessions in that cycle were missed. Your remedy for missed sessions within a cycle where service was otherwise delivered is the make-up session described in Section 2, provided it was reported in time.

4. Full Refund Eligibility

You are eligible for a full refund of a billing cycle only if zero sessions were delivered and zero sessions were rescheduled during that entire cycle, and the issue was reported within 7 calendar days of the first missed session in that cycle. Full refund requests meeting these conditions will be processed to your original PayPal payment method.

5. Accumulated or Unreported Misses

TFC does not accept retroactive refund or credit claims for missed sessions that were not reported within the 7-day window at the time they occurred. Missed sessions do not accumulate silently across billing cycles for later claim — each session must be reported within the window tied to that specific session.

6. Digital Content (SaaS Plans)

No refunds are issued for SaaS plans once platform access has been used or activated — including logging in, starting a mock test, or accessing any course material — during the billing cycle in question. If you have not accessed the platform at all during a cycle, contact support@talkfrenchcanada.co within 7 calendar days of that cycle’s charge to request a refund.

7. Cancellation Mechanics

• You may cancel your subscription (coaching or SaaS) at any time via your account settings or by emailing support@talkfrenchcanada.co.
• Cancellation stops future billing but does not entitle you to a refund for the current billing period already paid.
• Your access continues until the end of your current paid billing period; no partial-month refunds are given for early cancellation.
• Cancellation requests are effective from the date received; please allow up to 2 business days for confirmation by email.

8. Silence Is Not Acceptance of Continued Billing — But Action Is Required

Continued access to your account without cancellation constitutes an ongoing subscription and will continue to be billed each cycle. If you no longer wish to be billed, you must actively cancel using the methods in Section 7 — non-use of the Services alone does not stop billing or entitle you to a refund for cycles already charged.

9. PayPal Buyer Protection

This policy governs TFC’s own refund process. It does not limit or override your rights under PayPal’s own dispute resolution and buyer protection programs, which operate independently of TFC’s policy. If you file a dispute directly with PayPal, PayPal’s process and decision will apply and may differ from the outcome under this policy. We encourage you to contact TFC support first so we can try to resolve the issue directly.

10. Contact

Refund and cancellation requests: support@talkfrenchcanada.co