Privacy Policy

Talk French Canada (“TFC,” “we,” “us,” or “our”) operates talkfrenchcanada.co and its related coaching and SaaS services (the “Services”). This Privacy Policy explains what personal data we collect, how we use it, and the rights you have over it.

By using the Services, you agree to the collection and use of information as described in this policy.

1. Who We Are

Talk French Canada is operated by a SARL AU registered in Morocco.

• Registered address: Imm 30, Appt 9, Rue Moulay Ahmed Loukili, Hassan, Rabat, Morocco
• RC N°: 187505
• ICE N°: 003769071000014
• IF N°: 66967872
• CNSS N°: 6162778
• Website: talkfrenchcanada.co
• Contact: support@talkfrenchcanada.co

2. Data We Collect

We collect the following categories of personal data:

• Identity data: full name, email address, WhatsApp number
• Payment data: processed by PayPal on our behalf — we do not store your full card or bank details ourselves
• Usage data: pages visited, features used, session activity on the platform, traffic source, device and browser type, collected — only if you accept analytics/advertising cookies — via Google Analytics, Microsoft Clarity and Meta Pixel (Pixel ID: 25854100800841257)
• Communications data: messages you send to support, tutors, or through our CRM
• CRM data: contact and interaction history stored in HubSpot CRM (lead status, enrollment stage, communication history)
• Enrollment/exam-prep data: plan selected, start date, hours per week, and (where applicable) assigned tutor — used to generate enrollment verification letters at your request

We do not knowingly collect data from anyone under 18. See Section 9.

3. How We Use Your Data

We use personal data to:

• Create and manage your account
• Deliver coaching and SaaS services you’ve purchased
• Process payments via PayPal
• Communicate with you about your account, sessions, and billing
• Generate enrollment verification letters when requested
• Improve the platform through aggregate usage analytics
• Run marketing and retargeting campaigns via Meta Pixel and HubSpot
• Comply with legal obligations

We do not sell your personal data to third parties.

4. Third-Party Processors

We share data with the following third parties, strictly to operate the Services:

Each processor handles data under its own privacy policy and applicable data protection obligations. We do not control how these third parties independently use data outside the scope of the service they provide us.

5. Cookies

We use cookies and similar technologies, described in full in our Cookie Policy. By using the site, you can choose to accept all cookies or reject non-essential ones through our consent banner.

6. Data Retention

We retain personal data for 2 years following account closure, after which it is deleted or anonymized, unless a longer retention period is required by law (e.g., tax or accounting obligations under Moroccan law) or necessary to resolve a dispute already underway.

7. International Data Transfers

Because our customer base is primarily in Canada and our company is based in Morocco, your data may be processed outside your country of residence, including in Morocco and in the countries where our processors (PayPal, Meta, Google, Microsoft, Resend, HubSpot, Vercel) operate. We take reasonable steps to ensure your data is protected consistently with this policy wherever it is processed.

8. Your Rights

Depending on your location, you may have rights under the EU General Data Protection Regulation (GDPR) and/or Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your data, subject to our legal retention obligations
• Object to or restrict certain processing (e.g., marketing)
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at support@talkfrenchcanada.co. We will respond within a reasonable timeframe.

9. Age Restriction

Our Services are intended for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we learn we have collected data from a minor, we will delete it.

10. Data Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. No system is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last Updated” date. Continued use of the Services after changes take effect constitutes acceptance.

12. Contact Us

Questions about this policy or your data: support@talkfrenchcanada.co